Reducing attrition and absenteeism
THE PROBLEM:In the BPO industry, employee turnover is one of the highest, often ranging from 60-120% per annum due to the stressful, monotonous, and restrictive nature of work. Every year health insurance providers increase coverage policies by 5-10%. It seems culturally accepted that disengagement, attrition, and absenteeism are the inevitable concerns surrounding many call centers.…