Communicating openly with your workplace community, recognizing them for good work, and giving them an avenue to share their ideas and interests will vastly improve your company’s bottom line. THE PROBLEM:The corporate world is revolutionizing the way they handle employee engagement programs and and benefits —starting with HR’s introduction of social platforms within the organization.…
THE CHALLENGE:Effectively cultivating company culture and communicating benefits and initiatives A top call center headquartered in Australia offered numerous engagement and wellbeing services to its Philippine office employees– including an onsite medical clinic, annual physical exams, HR benefits and incentives, and other ancillary programs for its 1,200 staff. Despite this, the program had not taken…
THE PROBLEM:In the BPO industry, employee turnover is one of the highest, often ranging from 60-120% per annum due to the stressful, monotonous, and restrictive nature of work. Every year health insurance providers increase coverage policies by 5-10%. It seems culturally accepted that disengagement, attrition, and absenteeism are the inevitable concerns surrounding many call centers.…