The LiveWell Privacy Policy explains the collection, use, and protection of the personal data that is being uploaded and shared on the engagement platform. As an engagement platform, all personal data is owned by our partners, the Organization. By maintaining a collaborative relationship with our partners, we will only process personal data for reports that are automatically generated by the platform and that can be seen on the Dashboard.

The data we collect

LiveWell may collect the following types of information on behalf of the Organization when you, your colleagues or other user access the engagement platform. The following information will be collected once you register on the platform. The following information can also be seen on your profile info:

  • Contact information, such as name and email address
  • Username and password
  • Other personal information such as birthday and gender
  • Organizational info, department, job title and other information related to your Organization
  • All contents that you create, upload, share or post in different online forms and other media or software files that you provided on or through the platform, or that provided on your behalf, including information in or about the content you provide, such as the location of a photo or the date a file was created;
  • Information other people provide about you when using the platform, including when they send a message to you or upload information about you;
  • All communications with other users of the platform;
  • User communications, feedback, suggestions, and ideas sent to us;
  • Billing information; and
  • Information you provide us when you or your Organization contact or engage us for support regarding the platform.

From time to time, we may receive information about you from your Organization through the master list that is provided to us as part of the LiveWell Master Subscription Service Agreement.

In order to provide you a full user experience on the platform on behalf of your Organization, we may use cookies, pixel tags, local storage objects, and similar technologies to automatically collect this information. You can find out more about our use of cookies and related technologies, including the purposes for which we use them, by reading our Workplace cookies Statement. By using the Services, you consent to our use of cookies and similar technologies as described in our Workplace cookies Statement.

How we use the information we collect

Platform Access

Gaining access entitles you to the functionalities of the platform where you can post content including photos, videos, comments, and where you can access other materials. Posting content on your account also means that these will only be seen by your followers whom you accepted the requests to follow you. Thus, your followers may see, use or share the contents that you posted on the platform.

Operation and Improvements

We use the information to operate and maintain the tool to provide the users with the total experience of the platform. Your information also helps us respond to your requests, comments, and other questions as part of the support for the service. If we ever need to use your information for other reasons, we will seek your consent you’re through the messaging system on the platform.

Communication

LiveWell will use your contact information to communicate with you and the administrators regarding use of the platform. updates on the platform, new features, and other enhancements. Your Organization also uses the platform to update you on recent company activities and other work-related communication. To opt-out receiving any communication you can adjust notifications settings on user profile. You can also send a request to support@start2livell.com.

Legal Request

LiveWell will never share your information with anyone unless we receive a subpoena, warrant, or any other request for order from a law enforcement agency, court, other governmental entity, or litigant that seeks data relating to the platform. We will direct the requesting party to seek the data directly from your Organization. If we ask the requesting party to direct the request to the Organization, we will provide your Organization’s contact information to the requesting party. If legally compelled to produce information and unless legally prohibited, we will use reasonable efforts to notify your Organization, so they can notify you pursuant to your Organization’s policies and as permitted by law. We will direct any requests for information under data protection laws to your Organization, unless prohibited by law.

Correction and Deletion

LiveWell takes data privacy very seriously. We provide the means for you to update your personal information on the platform. You can easily update and limit the data that you want to share with the rest of the users by editing your profile info. Please note that any changes you make will automatically update the database and that may limit your access to other features of the platform.

As long as your account is active, all your information will be retained on the platform. Requests for account deletion by you or by your assigned Admin will be addressed by LiveWell 24 hours upon receipt. Similarly, if you stop working for or with the Organization, the Organization may suspend Your Account and/or delete any information associated with Your Account. Requests for deletion and correction of personal information can be sent to support@start2livewell.com

Once account is deleted. User information will be anonymized, and some information will be remained on the platform as aggregated data. Considering that all information are owned by the Organization, the content that you create and share on the platform is owned by the Organization and may remain on the platform and be accessible even if the Organization deactivates your account. 

Changes to the Policy

LiveWell may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” date above and post the new Privacy Policy.

For further inquiries regarding this Policy please contact privacy@start2livewell.com or at

LiveWell Solutions Ltd c/o LiveWell Corporate Solutions Inc

Att. Privacy Officer

404 Riverbend Building | BJS Compound | 1869 P. Domingo St.

Barangay Kasilawan | Makati City | 1227 Philippines